Grievance Information 



The grievance procedure is covered by Article 15 of the CBA. 

A grievance is defined as a dispute, difference, disagreement or complaint between the parties related to wages, hours and/or conditions of employment. A grievance includes, but is not limited to, the complaint of an employee or the Union which involves the interpretation, application of, or compliance with the provisions of the APWU Agreement or any Local Memorandum of Understanding.

There is a difference between a valid grievance and a mere complaint. Complaints or gripes should never be put into the grievance procedure simply to appease a dissatisfied worker. The decision on whether or not a grievance is valid and worth processing must be made by the Shop Steward or other Union representative, not the grievant. This decision is based on what is best for the entire bargaining unit, not necessarily what is best for the individual grievant.


Time limits are important in every case.