It has been brought to our attention that wait times to speak to an agent at the HRSSC to reset PIN numbers and Postalease accounts have been abnormally long. I have been in contact with the Postal Service and they have informed me that they have added staff to handle the influx of calls.
Also, it has come to our attention that HRSSC has also that HRSSC will be open Saturday and Sunday exclusively to answer calls to rest PINs and help people regain access to PostalEASE and Liteblue.The HRRSC will be open from 7:00 am to 5:30 pm Eastern Time for this service on Saturday and Sunday.
If you are calling about anything else, you can opt to get a call back from Shared Services so you do not have to wait on the phone. You are given a general time when the call will be returned based on the current wait time. You do not lose your place in the queue.